Frequently Asked Questions

Q:  How do I know which size to order?

A:  Click here for a sizing chart.

Q:  How do I know if the items I selected are in stock?

A:  We update our website several times each day so that all items offered are available for immediate shipment (unless noted otherwise on the order page.)

Q:  Do you ship to addresses outside of the United States?

A:  No, currently we do not ship to addresses outside of the  50 United States. Orders for Hawaii and Alaska are shipped via USPS Priority only.

Q.  Is your site secure?

A:  Yes, the shopping cart page on which you enter credit card information is secure, just look for the padlock on your browser bar.

Q:  Why is the cost of shipping via UPS 2DAY so expensive?

A:  UPS has amended their air rates to reflect a structure which applies to packages by dimensional size as well as weight.  For example: a large, bulky costume which weighs only three pounds will be charged as if it weighs ten pounds because it requires a larger shipping box.

Q:  How long will it take for my order to arrive?

A:  We usually ship orders from Louisiana (we are located in north Louisiana and not affected by the hurricanes) within 24 hours of receiving them (excluding weekends.)  Depending upon where you live and which method of shipment you choose,  the time could vary from 2 to 6 weekdays.  You may go to the UPS website for determining time in transit for UPS GROUND shipments (our zip code is 71483.)  Most orders shipped via USPS Priority are delivered within two days of shipping.  If there is a problem with the order you will be notified by email right away.

Q:  What is your privacy policy?

A:  We do not share your information with anyone.

Q:  How can I place an order?

A:  You can use our shopping cart to gather the products you wish to purchase and at checkout you have a choice of charging it to VISA/MC on our secure server, call our toll-free number or you can print the order and mail it with a money order.

Q:  Do you have a return or refund policy?

A:  Click here for our refunds and exchange policy.

Q:  How can I contact you with any questions or comments that I may have?

A:  On the HOME page or ABOUT US page you will find an email address and phone number.

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